07 October 2014
Aqua Virginia is responding to the meter switch-out situation faced by some Lake Monticello customers by re-checking all 4,000 meters from the Lake.
Recently Aqua swapped out 4,000 manual meters, some of which were 20 or 25 years old, for new radio-frequency meters that can be read from a moving vehicle.
But on the month the switch took place, some Aqua customers in the Lake reported receiving unusually high bills that charged them for anywhere from two to 17 times their normal water usage.
Shannon V. Becker, president of Aqua Virginia, told the Fluvanna Review that when his company investigated three such cases, it found that two of them were in fact its own mistake. The data on the old meters had either been misread or misrecorded in the system. In the third case the household really did use an exceptional amount of water, he said.
Becker said Aqua is addressing the issue by manually re-checking each old meter, documenting its reading on a spreadsheet, and taking a photo of the meter face, so that “when people call they have answers.”
With a 4,000-meter swap, Becker said, “it doesn’t surprise me that there were a few manual errors…. We want to make sure that people who have issues are getting them addressed… I don’t want there to be any question that we aren’t doing it right.”